The following list of core values reflects what is truly important to us as an organization. These are not values that change from time to time, situation to situation or person to person, but rather they are the underpinning of our organization’s culture. The core values guide our work and our behavior. Each is intended to help describe our culture and play a significant part in our overall success. As important assets to our organization, these are to be embraced and practiced by each of us, every day. These core values have been adopted based on our deep-rooted West Virginia values.


We deliver what we promise; we do right by always giving our best effort; we maintain steadfast ethics in all we do; we continually demonstrate open, honest, multi-directional communication.


We always strive to set the standard; we possess a sense of urgency; quality is foremost in all we do; we exhibit the highest level of professionalism and competency in every endeavor; we will excel in effective leadership at every level.


We are totally focused on our customers as measured in our customers’ success; we exist to serve and make a difference in whatever we do, wherever we do it; we extend our superior service to each other in support of the entire team.


We value loyalty and honesty manifested in true teamwork; we assume positive intent by everyone; by being dependable and trustworthy, we show our commitment to the whole team; we respect and foster diversity; we strive to have fun while maintaining a high level of excellence in our performance.


We are absolutely responsive; we are self-managed in effectively fulfilling our roles and achieving positive results; we demonstrate being good stewards of what is entrusted to us to do or to be; we are responsible leaders in all we do.


We have a consistency of purpose in all that we do to strengthen West Virginia’s economy; we embody the entrepreneurial spirit and pursue new endeavors and wise opportunities that foster growth and instill sustainability; we continually grow ourselves, both personally and professionally; we are flexible and adapt to change through being innovative and creative in all areas; we are agile in approaching the future.